Collab Room Sharing
User Management for Web-based Cloud Application
Enterprise users struggled to collaborate and share work outside their core group with Landingpad Collab Rooms. This caused lower user retention and tedious workarounds to integrate Gravity Sketch into their workflows. This project aimed to address these issues with a redesigned sharing modal and dropdown menu system, offering better user control and improved organization for quick access to key features.
My Role
Sole Product Designer
Output
Product Discovery Facilitator
High Fidelity Design
Micro Interactions
Team Members
Head of Product
Timeframe
Q3 2023
Project Under NDA
Some information was not included to respect the NDA.
How/why were are customers using Collab rooms in their organizations?
What pain points were they experiencing when using collab rooms?
What information/feedback did we already have that we could utilize?
When/Why do designers review work with stakeholders in their collab rooms?
How were organizations structuring their Landingpad accounts?
What were the workarounds they used to get their work done?
1_ discovery sessions with team
I led and facilitated remote workshops with engineers, product people, leadership, and researchers to explore these questions.
2_ Collected findings
I created a collaborative whiteboard where we could collect and categorize our findings all in one place.
3_ Interviews with Stakeholders
I also hosted interviews with the sales, customer success, and design consultant sections of the business.
4_ Discussions with Customers
Lastly, I joined in on customer calls to discuss their workflows and pain points to get a first hand account of their experience.
Here's what we uncovered…
Our customers struggled with getting external stakeholders into their team's collab rooms.
To fix this, they would take their work from Gravity Sketch and put it into other software to review and share.
This meant that our customers weren't experiencing the full benefits of collaborating in VR due to the difficulty of sharing the rooms.
_outcome
4
The New Collab Room Sharing Experience
Below is a recording of a prototype for one of the main user flows in the new experience.
_what happened next
5
Followed up with usability testing and feedback conducted internally by a Senior product designer and Senior UX research
Soft released internally to gather more feedback and identify areas of improvement before the official release.
This project is still waiting to be publicly released.
_reflection
This project helped me refine my product discovery process and systems-oriented thinking. I also enjoyed diving deep into the problem space to uncover root level problems and translate them into actionable improvements.
_learning
If I were to do this project again, I would timebox and scope my product discovery process more tightly. I would also involve customers earlier in the concept development phase. Additionally, I would test wireframes of the concepts much sooner.